Department of Government Efficiency Uncovers SBA Software Waste: 17,580 Unused ServiceNow Licenses

  • The Department of Government Efficiency's post highlights a software audit at the Small Business Administration, revealing significant over-purchasing of licenses, including 17,580 unused ServiceNow licenses costing over $2 million annually and 7,000 unused Okta licenses costing $1.2 million for the second year.

  • This audit follows a similar finding at the General Services Administration, as referenced in the post, indicating a pattern of inefficient software license management across federal agencies.

DOGE

According DOGE:

The Small Business Admin. completed the same software audit.

Initial findings:

  • -10 software products with 10,000+ licenses. SBA has ~8,000 employees/contractors

  • - 17,580 unused ServiceNow licenses costing over $2 million annually

  • - Second year in a row spending $1.2 million on 7,000 unused Okta licenses - Paying for 1000 Slack licenses; only using 10

The Department of Government Efficiency, established by President Donald Trump on January 20, 2025, aims to modernize federal technology and cut wasteful spending, aligning with its broader mission to enhance governmental efficiency.